help with online

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Help with login

How do I change my login details?

1. Go to  Account Details   

2. Click on  Login details

3. Make any changes to your login details and click  Save.

 

Forgotten Username

In the right-hand panel on the login page, there is a help and support menu.

1. Click on  Forgotten login details

2. Select the Username button 

3. Click  Next

4. Complete your account number, last name and date of birth

5. Click  Next

6. Answer the security question

7. Click  Next

8. Click  Finish

An email is then immediately sent to you which contains your Username.
If the email is not received please phone our Helpdesk on 020 8502 1100.


Forgotten PIN

In the right-hand panel on the login page, there is a help and support menu.

1. Click on  Forgotten login details

2. Select the PIN button

3. Click  Next

4. Complete your account number, Username and date of birth

5. Click  Next

6. Answer the security question

7. Click  Next

8. Click  Finish

An email is then immediately sent to you containing your new PIN.  When you next login you will be asked to change your PIN.

If the email is not received please phone our Helpdesk on 020 8502 1100.


Forgotten Password

In the right-hand panel on the login page, there is a help and support menu.

1. Click  Forgotten login details

2. Select the Password button

3. Click  Next

4. Fill in your account number, your Username and date of birth

5. Click  Next

6. Answer the security question

7. Click  Next

8. Click  Finish

An email is then immediately sent to you containing a hint to your Password.
If the email is not received or it doesn’t prompt you to remember your Password then please phone our helpdesk on: 020 8502 1100.

 

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