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Help with login

How do I change my login details?

I've forgotten my Username

I've forgotten my PIN

I've forgotten my Password

 

 
How do I change my login details?

1. Go to    

2. Click on login details

3. Make any changes to your login details and click save 

 

 
Forgotten Username

In the right-hand panel on the login page, there is a help and support menu.

1. Click on 

2. Select the Username button  

3. Click next

4. Complete your account number, last name and date of birth

5. Click next

6. Answer the security question

7. Click next

8. Click finish

An email is then immediately sent to you which contains your Username.
If the email is not received please phone our Helpdesk on 020 8502 1100.

 

 
Forgotten PIN

In the right-hand panel on the login page, there is a help and support menu.

1. Click on

2. Select the PIN button

3. Click

4. Complete your account number, Username and date of birth

5. Click next

6. Answer the security question

7. Click next

8. Click finish

An email is then immediately sent to you containing your new PIN.  When you next login you will be asked to change your PIN.
If the email is not received please phone our Helpdesk on 020 8502 1100.

 

 
Forgotten Password

In the right-hand panel on the login page, there is a help and support menu.

1. Click 

2. Select the Password button 

3. Click next

4. Fill in your account number, your Username and date of birth

5. Click  next

6. Answer the security question

7. Click  next

8. Click  finish

An email is then immediately sent to you containing your Password hint.
If the email is not received or it doesn’t prompt your memory then please phone our Helpdesk on 020 8502 1100.

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