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Grants made into your bank account

How to find details of grants made into your bank account

Changing or adding bank details

Changing the grant frequency

How to request grants between scheduled grant dates

 

 
How to find details of grants made into your bank account

1.Go to 

2. Click on breakdown 

3. The last grant is automatically shown but you can ‘Select the grant date’ you would like to view by ticking the relevant box from the dropdown menu.

4. Click  on the right hand side of the screen.

See more details on this report

 

 
Changing or adding bank details

For security reasons and as an added protection against fraud, you cannot add new bank details through the online service.   You will need to provide us with your new bank details in writing, enclosing pre-printed bank stationery such as a paying-in slip.

If you would like to check the bank details we hold for you please:

1. Go to

2. Click on

 

 
Changing the grant frequency

1. Click

2. Click on bank information   

3. Click on the dropdown arrow  and choose:  Weekly or Monthly - Week 1, Monthly - Week 2, Monthly - Week 3, Monthly - Week 4.

(Weekly - a payment will be created overnight on the Monday and sent on the Tuesday to credit your bank account on the Thursday.    Monthly - Week 1 will create a payment on the 1st of the month or the first working day thereafter and paid into your bank account approximately 3-4 days later. Monthly - Week 2 will be created on the 8th of the month, Week 3 on the 15th and Week 4 on the 22nd)

4. Click save


 
How to request grants between scheduled grant dates

If you need to obtain allocated gifts which are in your account and have been approved (this is your available balance as shown under Account Information, when viewing your account online) in between your scheduled grants you can:

1. Click 

2. To confirm that you wish to transfer your available balance click finish

3. Click 

Please note: you cannot select the amount to be withdrawn; all the allocated gifts in your recipient account that have been approved will be transferred.

If new gifts are allocated to your account after a grant has been made, these allocated gifts will accumulate in your account and will be paid into your bank account on the next scheduled grant date.

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